Refund Policy

When you get a refund

If you cancel, the refund is what the airline or hotel returns under its fare rules, less the charges in our Cancellation Policy.

If the airline or hotel cancels, or we cannot confirm your booking after you have paid, you get a full refund of the amount you paid.

Non-refundable fares

Fares marked non-refundable return only the taxes the airline allows to be refunded, if any.

Convenience fee

The convenience fee is not refundable once a booking is confirmed, except when the booking fails or the supplier cancels.

How long it takes

We process your refund within 7 working days of receiving it from the supplier. Your bank or card issuer may take another 5–10 working days to show it.

Refunds go back to the original payment method.

How to ask

Email support@dreamoura.com with your booking reference, or use Manage booking in your account.